1. DELIVERY & FREIGHT
The shipping country is chosen at checkout. All prices, currencies, VAT, delivery times and delivery charges will be adjusted depending on the country you would like your items shipped to. Mini Fabrik will dispatch the approved orders within 5 days (Monday-Friday) or as quickly as possible and in the order that they have been received. Exceptions to this may occur during releases, inventory management, bank holidays and sale periods when handling may take more time.
Estimated delivery times are to be used as a guide only and commence from the date of dispatch. Delivery times are dependent on the country where goods are shipped to and the choice of freight method. Mini Fabrik is not responsible for any delays caused by destination customs clearance processes.
If a delivery suffers a delay or if the delivery cannot be dispatched or only partially dispatched due to the goods not being in stock or other reasons, the consumer will be informed about this as quickly as possible or at the latest 30 days after the order was placed. In this case, the consumer will be given the option to terminate the agreement, free of charge. Mini Fabrik will refund the consumer in full, at the latest within 30 days after termination.
1.1. SHIPPING DESTINATIONS AND SHIPPING FEES
Shipping fees are specified in DKK, CHF, EUR, USD, NOK, GBP and SEK will be displayed in checkout before the final payment step. Actual freight cost are dependent on the country where goods are shipped to, the choice of freight method and the weight of the order.
1.2. UNCOLLECTED PACKAGES
Mini Fabrik will not pay shipping for uncollected packages. Customers will be charged with the cost of return freight and administrative fees.
1.3. DAMAGED GOODS/MISSING ITEMS
If you as a customer upon receiving your goods acknowledge that the shipment is visibly damaged from transportation you have the responsibility to report this to the local forwarding agent, this goes for both pick-up and home deliveries. If you as a customer upon unboxing your order acknowledge that the goods are damaged or that items are missing, you are responsible to contact Mini Fabrik within 7 from delivery with your order number from your local forwarding agent. The economic responsibility is yours if products are damaged or missing during the return transport.
1.4. FAULTY GOODS/INFORMATION
If a situation occurs where the customer receives wrong and/or duplicate order(s) Mini Fabrik reserves its right to get back all products in its original condition. The customer has to return it to Mini Fabrik within 14 days of delivery with no exceptions. Mini Fabrik will compensate the cost of shipping.
At the event of products being sold due to incorrect pricing caused by technical problems and/or mistakes by personnel of Mini Fabrik we reserve the right to cancel the order, refund the money and inform the customer of the situation.